shipping and returns

shipping

The reliable and environmentally friendly shipping of our products is of great concern to us. For this reason, we have set ourselves the following goals for our product and shipping packaging:

– Avoidance or reduction of plastic
– Resource-saving production
– Biodegradability or recyclability

Shipments are processed by PostNord or DHL and always comes with tracking. Once a order has been placed we will send you an e-mail notification with the tracking number.

At the moment we ship to countries in the European Union, Switzerland, Norway and the UK. If you are not in the mentioned country group contact us and we will try to find a potential solution.

returns

If you are not satisfied with a product, you can return any un-opened product in its original condition to us, the cost for the return-shipping are payed by the customer. Once we received the goods in good conditions we will refund the original products price. Please inform us at contact@officinalis.org under specification of your details.